FAQ and Policies

Commissions

"Do you take commissions?"

  • Yes. Please fill out the contact form on our page, describe your request, and we will get back to you with pricing information and details.

 

Sales are final. Because each print is fulfilled individually and enters processing immediately, we are unable to accept returns or exchanges after 24 hours. Please verify your product selection, size, and delivery address carefully before placing your order.

 

Order Cancellations 

"What do I do if I ordered the wrong product/size on accident?"

  • To request a cancellation, email natashasketchbook@gmail.com with the subject line "Order Cancellation – [order number]" as soon as possible.

Orders may be cancelled within 24 hours of purchase for a full refund. After 24 hours, your order will have entered processing and cancellations can no longer be accommodated. We cannot accommodate order cancellations due to buyer error.

 

Damages

"What do I do if my order arrives damaged?"

  • If your item arrives damaged, please take the following steps within 72 hours of the delivery date shown in your tracking information:
  1. Photograph the damaged packaging (outside and all damaged areas), artwork, packing materials, and any receipts. (Retain all original packaging and damaged items until the claim is resolved.)
  2. Email the photos to natashasketchbook@gmail.com with the subject line: "Damaged Order – [order number] – [your name]"

Please allow time for me to contact the carrier and file a claim on your behalf. I will follow up with you once the process is underway.

Please always inspect your order upon arrival. Any damages must be reported within 72 hours of delivery to natashasketchbook@gmail.com. Damage reports submitted after 72 hours cannot be accommodated.

 

Approved Refunds

If a carrier claim is approved, you will be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, contact us at natashasketchbook@gmail.com.


Shipping

Each print is individually created, processed, and examined for quality before shipping. Please allow 10-15 business days (2-3 weeks) for your order to be fulfilled and delivered. 

Shipping Confirmation

Once your print has been created and passes quality inspection, it will be handed off to a carrier for delivery. Please keep in mind that shipping transit time is in addition to the 10 -15 business days processing period and that we aren't responsible for any shipping delays. You will receive a shipping confirmation email with a tracking number once your order ships.

Delivery Issues 

We are not responsible for delays caused by the carrier or the weather. If your package appears lost or significantly delayed, please contact us at natashasketchbook@gmail.com.

Holiday & Peak Season Delays 

Please allow additional time for orders placed during holidays and peak seasons.

International Shipping

We currently only ship within the United States but, we hope to offer international shipping in the future — stay tuned!

 

Artwork Rights & Restrictions

All original artwork available through Natasha Sketchbook is the exclusive intellectual property of the artist. The purchase of a print or any product does not transfer copyright, ownership, or any reproduction rights to the buyer. You may not reproduce, reprint, resell, redistribute, or publicly display any artwork purchased from Natasha Sketchbook without prior written permission from the artist. You may not claim ownership of, or present any artwork as your own, in any medium including but not limited to social media, print, or digital platforms. Any unauthorized use of the artwork constitutes copyright infringement and may be subject to legal action.

 

We reserve the right to accept or decline your order for any reason at its discretion or at any point of the fulfillment process, including but not limited to abusive, threatening, or disrespectful conduct toward the artist or business. Your order is not accepted until Natasha Sketchbook confirms acceptance. We must receive and process your payment before your order is accepted.